When to call 9-1-1?
9-1-1 should be used in reporting emergency situations. An emergency is any situation that requires immediate assistance from the Police/Sheriff, and/or Fire/EMS.
If you are ever in doubt of whether a situation is an emergency you should call 9-1-1. It's better to be safe and let the 9-1-1 call taker determine if you need emergency assistance.
When NOT to call 9-1-1...
- for information
- for directory assistance
- when you're bored and just want to talk
- for paying traffic tickets
- for power and other utility outages (unless potential endangerment from downed wires)
- for your pet
- as a prank
If you call 9-1-1 by mistake, don't hang up. Tell the call taker what happened so they know there really isn't an emergency.
Help us Help You!
Answer all Questions
Don't Hang Up
9-1-1 Tips and Guidelines
The National Emergency Number Association (NENA) and The Association of Public-Safety Communications Officials (APCO) have established helpful hints and a list of the top ten tips for calling 911.
Making 911Work for You.
Prepare, Plan, and Be Informed
Emergencies happen every day—often when you least expect it. The Ready Campaign encourages all Americans to have an emergency supply kit, an emergency plan, and to be informed about the different emergencies that can happen in their area and the appropriate responses.
Emergency preparedness is no longer the sole concern of earthquake prone Californians and those who live in the part of the country known as Tornado Alley. For Americans, preparedness must now account for man-made disasters as well as natural ones. Knowing what to do during an emergency is an important part of being prepared and may make all the difference when seconds count.
The web site http://www.ready.gov provides informative and essential information in helping families and businesses plan for the unexpected emergency.
Prepare: Get or make an emergency kit.
Plan: Make a Plan. Your family may not be together when disaster strikes, so it is important to plan in advance: how you will contact one another; how you will get back together; and what you will do in different situations.
Be Informed: Learn more about the potential emergencies that could happen where you live and the appropriate way to respond to them. In addition, learn about the emergency plans that have been established in your area by your state and local government.